Who We Are: Your Local Internet Partner.
Discover ConnectAU's commitment to delivering reliable internet and exceptional service since 2010.
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Our Story & Vision
Founded in 2010 right here in Preston, Victoria, ConnectAU began with a simple yet powerful mission: to bridge the digital divide for Australian homes and businesses. We saw a need for reliable, high-speed internet that wasn't just a commodity, but a lifeline for connection, education, and commerce. From humble beginnings, serving a few local streets, we've grown organically, driven by our commitment to local service and genuine customer care.
Over the years, we've embraced technological advancements, expanded our network, and refined our services, always keeping our customers at the heart of what we do. Our journey has been one of continuous improvement, listening to feedback, and adapting to the evolving needs of the Australian digital landscape.
Our Mission
"To seamlessly connect every Australian home and business with fast, reliable, and affordable internet, supported by local, expert service."
Our Vision
"To be Australia's most trusted and customer-centric internet service provider."
Our Core Values
Reliability
Delivering consistent and dependable internet, ensuring you're always connected when it matters most.
Customer Focus
Your satisfaction is our priority. We listen, we respond, and we strive to exceed your expectations.
Innovation
Embracing technology to continuously enhance your internet experience and offer cutting-edge solutions.
Community
Committed to supporting local Australians, fostering growth, and contributing to the vibrant communities we serve.
Proudly Australian, Locally Focused
ConnectAU isn't just an internet provider; we're your neighbours. Our roots are firmly planted in Preston, VIC, where our main office is located at 27 Elm Street. This local presence means we understand the unique needs of Australian households and businesses, and our support is always just a local call away.
We are deeply committed to contributing to the Australian economy by creating local jobs and fostering local talent. When you choose ConnectAU, you're not just getting great internet; you're supporting an Australian business that invests back into the community.
From supporting local events to ensuring our customer service team is based right here in Australia, our dedication to the community runs deep. We believe in strong local connections, both online and offline.
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